Refund policy

Effective Date:12-08-2025

At Sializ.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund Policy explains the conditions under which you can request a return, exchange, or refund.

1. Eligibility for Refunds

We accept refund requests if:

  • The product is defective or damaged upon arrival.

  • You received the wrong item.

  • The product does not match its description on our website.

To qualify for a refund:

  • You must contact us within 14 days of receiving the item.

  • The product must be unused, in its original packaging, and in the same condition you received it.

2. Non-Refundable Items

We do not offer refunds for:

  • Perishable goods (e.g., food, flowers)

  • Digital products or downloadable software

  • Gift cards or promotional items

  • Clearance or “final sale” products

3. How to Request a Refund

  1. Contact our customer support at support@sializ.com with:

    • Order number

    • Reason for the refund request

    • Photos or videos showing the issue (if applicable)

  2. Our team will review your request and notify you of approval or rejection.

4. Return Shipping

  • If the refund is due to our error (e.g., wrong item sent, defective product), we will cover return shipping costs.

  • If you are returning an item for other reasons, you will be responsible for the return shipping fees.

5. Processing Refunds

  • Once your return is received and inspected, we will process your refund within 14 business days.

  • Refunds will be credited to your original payment method. Processing times may vary depending on your bank or payment provider.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time:

  • First, check your bank account again.

  • Then contact your credit card company or payment provider.

  • If you’ve done all this and still have not received your refund, contact us at support@sializ.com.

7. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, contact us within 14 days of receiving your order.

Contact Us
If you have any questions about our Refund Policy, please contact:
Email: support@sializ.com